- Short answer
- Request a return within 30 days of shipping, using your country’s return form; after that, the Help Center points you to the manufacturer’s warranty.
- Clock
- Store policies: from shipping. Help Center: from delivery. Defective or damaged orders: from purchase.
- Free return shipping
- With Shopify's carrier: orders to the Continental US or Australia, all UK orders; EU if the original order shipped free.
- Refund time
- Up to 8 business days (US, UK, EU), 8–15 (Australia, Singapore); Help Center says 10.
- Non-returnable
- US: Chip & Swipe Readers and physical gift cards; UK and EU: only physical gift cards.
How long do you have to return Shopify POS hardware?
The Hardware Store return policies say: “You must request a return within 30 days of the product being shipped to you.”
The Help Center counts from “the hardware delivery date” instead, so count from shipping to meet both.
All five regional policies (US, UK, EU, Australia, Singapore) refund or exchange an order received defective, damaged or with missing items “within 30 days from date of purchase”; the EU, Australia and Singapore policies also say they can only process missing-item requests “within 30 days after delivery.” For missing hardware or physical damage, use the Help Center's Shopify Hardware Store Orders contact form.
After 30 days, the Help Center points to the manufacturer's warranty; see what it covers and for how long.
How do you start a return, and who pays shipping?
The Help Center says to “complete the correct return form for your country,” but on September 24, 2026 the non-US policy links in its table all opened the US policy. Under the US policy:
- Submit the return form; after reviewing it, Shopify emails you a return label.
- Keep the products “in all of their original packaging, and in like-new condition.”
- Attach the label to a suitable shipping carton.
- Ship within 7 days of receiving the label.
With the carrier Shopify selects, return shipping is free on orders shipped to the Continental US or Australia and on all UK orders; in the EU, if the original order shipped free.
The US policy makes Chip & Swipe Readers and physical gift cards non-returnable; the UK and EU policies exclude only physical gift cards.
How long does the refund take, and what comes back?
The US, UK and EU policies say “up to 8 business days”; Australia and Singapore, up to 8–15; the Help Center, “up to 10 business days.” In the US, UK or EU, allow 10 before you chase a refund.
The US, UK and EU policies credit only “the original credit card used to make the purchase”; Australia and Singapore, “the original payment method.” All five say “priority shipping charges selected at checkout are non-refundable.”
Read on September 24, 2026, neither the five policies nor the Help Center hardware page mentions a restocking fee. A return Shopify deems unfit gets no refund; the product is shipped back for a fee or recycled.
This article was written entirely by AI under human editorial direction. The editor sets the topic and structure, runs multi-stage validation on facts, links, and interactive elements, and verifies the output is useful from a business perspective. All claims are checked against official Shopify sources. Details may change — always confirm critical data at shopify.com.
Editorial Policy