How do you return Shopify POS hardware?

Can you cancel a hardware order before it ships?

Ask within the hour. The Help Center says to fill out the order change request form on the Shopify Hardware Store within 1 hour of purchase to change the order shipping address or cancel the order. Its How can we help? field offers exactly those two: Cancel Order and Update Address.

Everything else is fixed once you order: “you can't change the items that you've purchased, payment method, billing address or the shipping rate that you selected at checkout.”

“Order changes and cancellations aren't guaranteed,” the Help Center adds, and the form says: “If we can't cancel your order, you can still return it within 30 days for a full refund.”

Missing or damaged hardware isn't a change request: it goes through a separate contact form.

How long do you have to return Shopify POS hardware?

The Hardware Store return policies say: “You must request a return within 30 days of the product being shipped to you.”

The Help Center counts from “the hardware delivery date” instead, so count from shipping to meet both.

All five regional policies (US, UK, EU, Australia, Singapore) refund or exchange an order received defective, damaged or with missing items “within 30 days from date of purchase”; the EU, Australia and Singapore policies also say they can only process missing-item requests “within 30 days after delivery.” For missing hardware or physical damage, use the Help Center's Shopify Hardware Store Orders contact form.

After 30 days, the Help Center points to the manufacturer's warranty; see what it covers and for how long.

How do you start a return, and who pays shipping?

The Help Center says to “complete the correct return form for your country,” but on October 10, 2026 the non-US policy links in its table all opened the US policy. Under the US policy:

1. Submit the return form; after reviewing it, Shopify emails you a return label.
2. Keep the products “in all of their original packaging, and in like-new condition.”
3. Attach the label to a suitable shipping carton.
4. Ship within 7 days of receiving the label.

With the carrier Shopify selects, return shipping is free on orders shipped to the Continental US or Australia and on all UK orders; in the EU, if the original order shipped free.

The US policy makes Chip & Swipe Readers and physical gift cards non-returnable; the UK and EU policies exclude only physical gift cards.

How long does the refund take, and what comes back?

The US, UK and EU policies say “up to 8 business days”; Australia and Singapore, up to 8–15; the Help Center, “up to 10 business days.” In the US, UK or EU, allow 10 before you chase a refund.

The US, UK and EU policies credit only “the original credit card used to make the purchase”; Australia and Singapore, “the original payment method.” All five say “priority shipping charges selected at checkout are non-refundable.”

Read on October 10, 2026, neither the five policies nor the Help Center hardware page mentions a restocking fee. A return Shopify deems unfit gets no refund; the product is shipped back for a fee or recycled.