How do you find or reset your Shopify POS PIN?

Can you look up an existing Shopify POS PIN?

Shopify help pages we read on November 5, 2026 (POS PINs, login, FAQ, staff, roles) give no steps for viewing a PIN; for a forgotten or unknown one, they say to set a new one in the admin. A 2023 Shopify changelog on Plus POS access says a user “can now reveal their own PIN” in the admin.

In Shopify adminOpen in your store

1. Settings
2. Users

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A POS PIN isn't your Shopify Balance card PIN, which is reset on the Balance side.

How do you set a new POS PIN in the Shopify admin?

Per Shopify's PIN page, the store owner, the organization owner, POS user administrators and POS administrators can change PINs; in an organization, anyone but its owner needs the Organization POS administrator role (who manages POS staff).

1. Go to Settings › Users and click the user's name.
2. In the PIN section, click the Edit icon.
3. Click the Generate random PIN icon or enter a PIN.
4. Click Done and tell the staff member the new PIN.

In Shopify adminOpen in your store

1. Settings
2. Users

Zoom

Length differs by page: the POS login page and the PIN page say 4 to 6 digits, the app settings page and the POS FAQ say four-digit. Per a 2023 changelog, an out-of-date device “will only support 4 digits”, so update before a longer PIN.

What to check when a new POS PIN is rejected

If Shopify POS still rejects the new PIN, Shopify's help suggests:

1. Confirm the PIN is entered correctly.
2. Wait a few minutes for the new PIN to sync to the device.
3. Confirm the device is online.
4. Tap Menu › Connectivity › Store data › Refresh.
5. Force close and reopen the app.

Don't guess: 5 incorrect entries block the next attempt for 30 seconds.

Shopify's help also lists causes, including POS app-only staff at a POS Lite location (upgrade to POS Pro, or have an admin colleague with POS access use their own PIN) and admin staff who haven't accepted their invitation and finished setup.