- Short answer
- Physical Shopify Credit cards don't support PINs or ATMs, so there's no PIN to reset; the PIN reset is for physical Balance cards.
- ATMs and cash
- Physical Credit cards can't be used at ATMs, and cash advances aren't permitted.
- Activation
- Confirm a physical Credit card with its last four digits in your Shopify admin.
- Virtual Balance cards
- They don't have a PIN; the PIN you can reset is on the physical Balance card.
Can you use a PIN or an ATM with a Shopify Credit card?
No. Shopify's getting-started guide for Shopify Credit is direct about the physical card:
Physical cards don't support PIN numbers and can't be used at ATMs.
None of the Shopify Credit help pages we read on October 3, 2026 — the full Credit section of the Help Center — describes setting, changing or resetting a Credit card PIN, in the admin or the Shopify app.
Cash is off the table too: Shopify Credit doesn't permit transactions equivalent to cash, such as cash advances.
How do you activate a physical Shopify Credit card?
When your physical card arrives, it must be activated in your Shopify admin before you can use it. Activation asks for the last four digits of the card: enter them and click Confirm. The card then works for both online and in-person transactions.
Which Shopify card has a PIN you can reset?
Shopify's help says you can reset the PIN for a physical Shopify Balance card, while virtual Balance cards don't have a PIN. That four-digit PIN is one you enter when you activate the physical Balance card. For the steps, see where to reset a Shopify Balance card PIN.
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