- Short answer
- Add a secondary email under Security in your Shopify profile; it gets password reset requests but doesn't replace two-step authentication.
- Verification
- Shopify emails the new address; click Verify Email, then Accept. It can take a few minutes.
- Password reset
- Mobile app: change to the secondary email at Forgot password? Logged-out reset steps need access to your account email.
- Two-step authentication
- A reset doesn't remove it; recovery codes cover a lost method, and each user has a different set.
- Edit or remove
- Click Edit or Remove, then confirm with your Shopify account password.
Where do you add a secondary email in Shopify?
Shopify's steps start in your admin and ask for your Shopify account password, so add it while you can still log in.
- Store name
- Your profile
- Security
- Secondary Email
- Enter the address, then your Shopify account password.
- Open the verification email Shopify sends to that inbox; you must have access to it, and the email can take a few minutes to arrive.
- Click Verify Email.
- On the next screen, click Accept.
To change it later, click Edit or Remove and confirm with your Shopify account password. To log in with a different address, update your Shopify account email instead.
Can a secondary email reset your Shopify password?
It can help: Shopify also sends login alerts and password reset requests to it, and in the Shopify mobile app you can change to it at Forgot password? if you can't access your account email.
But Shopify's reset steps for when you're logged out say you'll need access to the email address on your Shopify account and any additional security measures.
What doesn't a secondary email replace?
A password reset doesn't remove two-step authentication, so a secondary email is no substitute for your authentication method. Recovery codes are the backup: they let you access your Shopify admin if any other authentication method isn't available, and each user has a different set. More on what to do if you lose your authentication method.
If you can reach no email on the account, recovery runs through a separate identity check: how to request recovery without your email.
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