- Short answer
- Yes: Shopify's terms call for public contact details with an address; its Help Center says a physical one, and laws where you trade can add more.
- Terms of Service wording
- Says “address” and “should”; “physical” is not in that sentence.
- Help Center wording
- Says you “must provide current and accurate contact information”, including “the physical address for your business”.
- Where to publish it
- A store policy or a Contact Us page; Shopify's help page offers both.
- In the admin
- Store address in Settings > General; required before launch and shown on store and policy pages.
- Laws where you trade
- Can add more: sellers in Germany often show a legal notice (Impressum) with company name, address and contact details.
What does Shopify itself require you to publish?
Shopify's Terms of Service (updated August 1, 2026) commit every merchant to public-facing contact information on the store:
Public-facing contact information should include your name, address, telephone number, and email address.
That sentence says “address” and “should”. Shopify's Help Center is stricter: you “must provide current and accurate contact information”, including “the physical address for your business”.
Shopify's help offers two places: store policies or a Contact Us page. None of the pages we read on October 13, 2026 — Shopify's terms and help pages on consumer protection, policies, the contact page and store settings — says the address must be on a specific page or in the footer.
What can the law add?
Shopify's help also says you must comply with “the laws of the jurisdiction of your business and your customers”. Three examples from its pages, all European:
- EU: “Displaying contact information is mandatory for merchants selling in the EU” (Italy and Spain pages).
- European Economic Area: located there, shipping there or targeting its consumers? Your company number and VAT number must be on your store.
- Germany: merchants selling there often show a legal notice (Impressum) with company details such as the name, address and contact details.
Which address do you enter, and where does it go?
Enter the store address, which is required before launch. Shopify's setup help calls it “the physical or customer-facing address of your business”; its consumer-protection page says the contact details on your store must still include the physical one.
- Settings
- General
- Store contact details
To publish it, open Settings > Policies: the automated version of the Contact information policy fills in your store address.
Running the store from home? Check before you swap in a PO box: Shopify warns that some legal disclosures “require a physical business address and don't accept PO boxes”. What you can and can't keep private: can you hide your home address from customers?
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