Can customers see your address on Shopify, and can you hide it?

Where do customers see your store address?

Two Shopify Help Center pages say where customers meet it. One names your store and policy pages; the other names marketing emails, packaging slips, and policy pages.

The automated Contact information policy inserts the store address automatically; a policy with automation turned off no longer updates when you change your store settings. Store name, phone number and email are public the same way, so if that email is personal, change the email customers see too.

What about your billing, business and pickup addresses?

Your billing address is a separate setting: it is the address displayed on your Shopify bills, and changing your store address doesn’t change it. The legal name, business address, phone and email you give to open an account verify your identity and are not shared with your customers.

Your business entity address goes to assessors who verify your business, and no page we read says customers see it. But the store address must share its country, and if you change your business country, your store address updates to match the new entity address.

For local pickup, customers see only pickup locations in their own country at checkout, and any pickup instructions you write go into the Ready for pickup email.

In themes that support pickup availability, the product page shows a View store information link when only one location offers pickup, and Shopify’s theme documentation says a pickup-availability modal shows each pickup location’s address; a December 17, 2025 changelog entry adds that customers see the retail address and pickup instructions in Shop. One Help Center screenshot’s alt text describes a Plus-and-Enterprise test-drive checkout displaying the selected pickup location’s address; no page we read says the Ready for pickup email does.

Does your domain’s WHOIS record show your address?

A domain bought through Shopify includes WHOIS privacy, which swaps your contact details for contactprivacy.com’s — except on 137 extensions (counted October 11, 2026), such as .io, .us, .ai, .de and .fr, where your personal contact information is in public registration records. What else the domain includes is in our Shopify domains guide.

Where your extension offers privacy, set it under Registration details > Contact information with Make my information private. A made-up address is no way out: ICANN warns that a registration may be suspended or even cancelled if you give wrong information on purpose.

Can you hide your home address from customers?

Not with a setting: no Shopify page we read describes a switch that removes the store address from your storefront, policies or emails (see the note below). What the Help Center describes instead are place-by-place edits and replacements:

• turning off Use automated policy to edit one policy’s text yourself;
• a different address in the packing slip template;
• the footer text of a Shopify Messaging email, edited directly;
• a PO box from your local post office or UPS store, entered as your store address;
• a dedicated business phone number or a call-forwarding service;
• WHOIS privacy on your domain, where the extension includes it.

Shipping labels print your fulfillment location’s address, not the store address. If that location is your home, a PO box in Settings > General leaves your home address on your labels; change it in Settings > Locations. If you set a PO box there: UPS doesn’t use a PO box origin to return undeliverable shipments, and US return labels need a valid US street address — see whether your return address can be a PO box.

Using a PO box might affect which apps can be used in your store, and some legal disclosures require a physical business address and don’t accept PO boxes.

Shopify’s consumer-protection guidance says the Shopify Terms of Service require current and accurate contact information on your online store, including the physical address for your business, and that it needs to be public-facing and easy to access. In the US, the FTC’s CAN-SPAM guide requires your valid physical postal address in commercial email, and defines what counts:

In the EU, Directive 2000/31/EC tells member states to make service providers show “the geographic address at which the service provider is established”; the duty that binds you sits in national law, which we did not read.

For Germany, Shopify’s Help Center lists an imprint with your company’s name, address and contact details, and points merchants to a local legal expert.