- Short answer
- Yes. You can release a manual hold; you can also override a system hold from an app or service, but review your agreement or contact them first.
- Who placed it
- A Manual hold label means your store did; otherwise the hold's reason may match the table below.
- After an override
- No Shopify page we read in November 2026 says what a third-party app does next, so ask it.
- After release
- The previous status might be Unfulfilled or In progress, per Shopify's holds page.
- Shopify mobile app
- Same route: tap Release hold in the order's On hold section.
- Order shows Unfulfilled
- Another fulfillment in the order is unfulfilled, so open the order to find the hold.
How do you release a fulfillment hold?
Go to Orders › Order details and click Release hold in the On hold section. Shopify's holds page says a single hold is released on that click, and the status returns to the previous one. An app's hold warned first in our test.
- Orders
- Order details
With several holds, Shopify has you select the ones to release, then click Release; the rest stay on. Shopify Flow can also release holds: its Release fulfillment order holds action "releases all fulfillment holds on the fulfillment order."
- Orders
- Order details
What if an app or service placed the hold?
An app or service can place a system hold automatically. Shopify lets you override it, with a warning:
You can override a system fulfillment hold, but this might be an infraction of your agreement with the app or service that places the system fulfillment hold.
Shopify says to review your agreement or contact the app or service first. No Help Center, developer or changelog page we read in November 2026 says what a third-party app does next or what happens to your agreement.
- Orders
- Order details
In our development store on November 5, 2026, one app's Unknown delivery date hold opened a warning first; Cancel left the hold in place. The order's On hold section showed Hold with no app name, though Shopify's November 15, 2024 changelog says you can see what app placed a hold; the line item's selling plan hinted at the app.
Which system hold is on the order?
Match the hold's reason to the five types on Shopify's holds page; another Help page names an HSA/FSA review pending hold. For pre-orders, see holds after a pre-order sells.
| System hold | Why it's there | What to know first |
|---|---|---|
| Marketplace authorization pending | Sales channel's fraud and payment check | Can last 5 minutes to 24 hours |
| Managed Markets authorization pending | Managed Markets' fraud and order check | Can last 5 minutes to 24 hours |
| Pending upsell offer | Post-purchase upsell app's offer | One hour, unless the customer answers sooner |
| Awaiting return items | Exchange items in a return | Release after you inspect the returns |
| Unknown delivery date | Selling plan with no scheduled date, usually pre-orders | Our test hit the warning above |
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