- Short answer
- Free Shopify themes: Help Center and Theme Store listing; paid themes: View documentation in the theme editor, then the developer.
- Paid-theme menu
- Edit theme, then ⋯ or the theme name > View documentation
- Free-theme support
- Shopify Support might help with certain predefined customizations; Basic plan or higher: up to 60 minutes of design support
- Customizing a paid theme
- Shopify's help: its developer doesn't provide customizations; you can hire a Shopify Partner
Where is the documentation for a free Shopify theme?
Shopify keeps the general guides for its free themes in the Themes section of the Shopify Help Center. A single theme's features and version history sit on its Theme Store listing. On the Horizon listing we opened on October 15, 2026, Get support led to support.shopify.com.
How do you open a paid theme's documentation?
Shopify's Theme documentation page says to open the documentation from Online Store > Edit theme in your admin, on a desktop or mobile browser:
- From your Shopify admin, go to Online Store.
- Find the theme that you want to edit, and then click Edit theme.
- Click ⋯ > View documentation.
- Online Store
- Online Store
- Edit theme
- ⋯
Shopify's theme support page words the last step differently: “Click the theme name,” then “View documentation or Get support.” On October 16, 2026, Shopify's free Dawn and Horizon editors put both under ⋯; the theme name opened no menu.
The developer supplies the View documentation link by setting a theme documentation URL, “A URL where merchants can find documentation for the theme.”
No View documentation in the editor? Theme Store developers must link their documentation and contact form to the listing; on the Impulse listing we opened on October 15, 2026, Get support led to the developer's help site.
Who helps when the documentation runs out?
Who helps depends on who made your theme:
- Free Shopify theme: Shopify Support might help with certain predefined customizations; on the Basic plan or higher, you get up to 60 minutes of free design support, used in 15 minute increments. It doesn't write custom code; see what Support won't change.
- Paid theme: the developer provides general support and updates and, in the Theme Store, must answer merchant questions. But “Third-party theme developers don't provide customizations,” so for that you can hire a Shopify Partner. Yet Shopify.dev's Theme Store requirements let developers offer customizations as an extra service, not included in the theme's price.
- Extensive or advanced changes: Shopify doesn't support them and lists other support resources.
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