- Short answer
- It means you've hit Shopify's attempt limit for that upload or edit; you can contact Shopify Support to make changes or submit additional documents.
- Attempt count
- No Shopify page we read on October 3, 2026 states how many attempts you get.
- The 24 hours
- Shopify's up-to-24-hours figure covers document review; no page we read says how long the limit lasts.
- Payouts
- Might be held until verification; no page we read ties this error to a hold.
What does the maximum number of attempts error mean?
You upload a verification document or edit your Shopify Payments details, and a message says you've "reached the maximum number of attempts." Shopify's account setup guide names both moments; the error might appear in either.
No Shopify page we read on October 3, 2026 — Shopify Payments account setup, account holds and contact support pages among them — states how many attempts you get.
What can you do after you hit the limit?
Shopify's account setup guide names one route after the error:
If this happens, then you can contact Shopify Support to make further changes to your details or to submit additional documents.
Shopify Support doesn't make outbound phone or video calls on any plan, so you start the contact — how to reach a human there.
Per Shopify's requirements, the information on new documentation must match what you entered on your Shopify Payments account.
Even after you contact Support, Shopify accepts these documents only through the secure banners in your Shopify admin; copies sent by email or support chat are redacted and unusable.
Uploaded documentation can take up to 24 hours to be reviewed. None of the pages we read says how long the limit lasts.
Does the error affect your payouts and sales?
None of the pages we read ties this error to a payout hold directly. The account setup guide does say payouts might be placed on hold until your information and documents can be verified.
If a hold does apply, Shopify's account holds page says you can keep working on your store but can't receive payouts until the reason is resolved. In most cases customers can still check out; in some cases your store can't accept new orders.
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