- Short answer
- Canada: a utility bill, bank, investment or property tax statement, insurance, or a driver's license or provincial/territorial ID not used as your ID.
- Recency
- Utility bill dated within 12 months; bank and investment statements within 6 months
- Address document
- Your own full name and residential address, matching your Shopify Payments account exactly
Which documents prove your home address?
Each accepted document for proof of address must show your own full name and residential address, and the address in your Shopify Payments account must match it exactly.
Accepted proof of address
| Document | Date limit | Also on the ID list? |
|---|---|---|
| Utility bill | Within 12 months | No |
| Bank account statement | Within 6 months | No |
| Property tax statement | Recently issued | No |
| Investment account statement | Within 6 months | No |
| Insurance documents | Recently issued | No |
| Driver's license | Not expired | Yes — counts once |
| Provincial or territorial photo ID card | Not expired | Yes (the ID list excludes Health ID cards) — counts once |
Shopify Help Center, read October 5, 2026.
If your driver's license or provincial or territorial card already proved your identity, it can't prove your address too: choose a different document from the list.
Which identity documents does Shopify Payments accept?
Your identity document must include your full legal name and date of birth, and can't be expired:
- Passport
- Driver's license
- Citizenship card
- Work permit
- Study permit
- Permanent resident card
- Provincial or territorial photo ID card, excluding Health ID cards
- Certificate of Indian Status card
- Birth certificate
If your details are correct and Shopify still asks you to verify, a selfie with a valid photo ID can replace separate ID and address uploads.
What gets rejected, and when is a business document needed?
A digitally issued document goes in as the original, unaltered PDF with all pages. Photo ID uploads as PNG or JPEG; proof of address can also be a PDF. See uploading a document that passes.
If Shopify can't verify your business, you might need a business document with its legal name and address. The accepted documents are valid letters or documents from a municipal, provincial, territorial or federal government, a CRA Notice of Assessment or Re-Assessment dated within the past 12 months, federally issued Corporate Profile Reports, and partnership registrations or agreements. Screenshots and PO box addresses don't qualify.
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