- Short answer
- Turn on Show sign-in links so customers can view all their orders; with Shopify Inbox, chat adds Track my order by order number and email.
- Where the link appears
- Your theme decides; usually a person icon, the customer's first initial, or a label such as Sign in or Account.
- Legacy accounts
- Order status page login links aren't displayed on stores using legacy customer accounts.
- Chat lookup limit
- Track my order takes an order number and email; reviewing an existing order needs sign-in.
- Without signing in
- The order status page accepts the order number plus the checkout email or phone.
- Shop app
- Orders sync automatically to the customer's Shop account.
Turn on sign-in links so customers can open their orders
Sign-in links let customers view all orders they've placed and open each order status page with complete details.
- Go to Settings > Customer accounts.
- In the Sign-in links section, turn on Show sign-in links.
- Click Save.
- Settings
- Customer accounts
The link's look depends on your theme: usually a person icon, the customer's first initial, or a text label such as Sign in or Account in the header. By default, customers sign in with a one-time 6-digit code. Adding a customer login covers the rest.
Per Shopify's order status page help, order status page login links aren't displayed on stores using legacy customer accounts; why login links don't show covers that case.
Offer Track my order in Shopify Inbox chat
Shopify Inbox chat carries a default Track my order instant answer that uses an order number and email, whether or not your Inbox agent is active. To review an existing order, the customer must sign in.
- Sales channels
- Inbox
- Chat settings
Shopify's help says this default can't be deleted, only turned off under Instant answers. No Inbox yet? Install it, then add the chat widget to your store.
What customers can already reach, and when an app fits
Customers can reach the order status page three ways:
- signing in to their customer account;
- the tracking link in their shipping confirmation email;
- their order number, plus the email or phone used at checkout.
Shopify's default order confirmation and shipping email templates already link to the order status page. Orders also sync automatically to the customer's Shop account.
Shopify's App Store page on order tracking marks an order lookup page and a branded tracking page as supported. For a lookup by number and email, Shopify's help describes the order-number check above and Track my order in Inbox chat. Tracking apps, the App Store page says, “may offer additional features for customization and notification types”; whether you need one is its own question.
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