- Short answer
- Yes — as a subdomain of your primary domain, such as account.your-store.com, once you set it as primary for customer accounts.
- Pixels and consent
- On a custom-domain store, they won't work on the new Order status page without this subdomain
- Third-party DNS
- A CNAME record for the subdomain, pointed to shops.myshopify.com
- Timing
- Verification can take up to 48 hours
- Old shopify.com links
- Still forward to your subdomain; if it doesn't point directly to Shopify, customers might see an unsafe link warning first
Which domain does the order status page use by default?
By default, customer account pages use an address like shopify.com/1234567890/account, and Shopify says this also includes the Order status page.
Your own domain comes in as a subdomain of your primary domain, such as account.your-store.com, and then serves all customer account pages. The customer accounts and domains pages we read in October 2026 describe no root-domain option.
On legacy customer accounts, the Order status page moves to the subdomain once you set it as primary, even before you upgrade.
How do you move it to your own subdomain?
First, connect a domain to your store. No Help Center page we read in October 2026 on customer accounts, domains or upgrading limits this subdomain to a plan.
In Settings > Customer accounts, click Change domain by the URL field and enter a name such as account.
- Settings
- Customer accounts
- Click Save; the Target value is Customer Accounts
- Click Continue, add a CNAME record with the subdomain name as Host, pointed to shops.myshopify.com, then click Verify connection
Verification can take up to 48 hours. Then set the subdomain as primary for customer accounts, or customers won't see it: in Settings > Domains, click it under Customer Account, then Change next to Type, select Primary domain and click Change domain type.
- Settings
- Domains
What changes once the subdomain is live?
Old shopify.com links in your theme or emails still forward to the subdomain. If the subdomain doesn't point directly to Shopify, for example through a third-party proxy, customers may first see an unsafe link warning, so update those links.
On a custom-domain store, Shopify says pixels and cookie consent won't work for the new Order status page without this subdomain, because the domain must be the same as where consent is obtained. Missing Meta events? See our pixel troubleshooting section.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy