- Short answer
- Yes, per Comply: the free app covers Shopify POS sales in Álava, Bizkaia and Gipuzkoa; online-store sales fall outside the app's scope.
- Who documents it
- Comply's listing and help center; we found no TicketBAI mention on Shopify Help Center or product pages in October 2026.
- Who must use it
- Businesses whose income or corporate tax falls under Basque foral rules; VeriFactu applies if tax-domiciled in common territory.
How does Shopify POS handle TicketBAI?
Shopify's Spain requirements ask stores operating in Spain to meet fiscalization requirements by January 1, 2026, using the free Comply app. We found no mention of TicketBAI on the Shopify Help Center or shopify.com product pages we read on October 5, 2026 — the POS country requirements, receipt, payment and POS product pages.
Per Comply's Spain guide, the app sends invoicing records to the provincial tax authority in real time on every Shopify POS transaction. Setup has you pick your council — Álava, Bizkaia or Gipuzkoa — and sign an authorization, which Comply calls mandatory, for DAP Consulting SL, Comply's developer. Comply says it is listed in the TicketBAI software registry.
Who has to use TicketBAI instead of VeriFactu?
TicketBAI, run by the provincial councils of Álava, Bizkaia and Gipuzkoa with the Basque Government, covers businesses whose income or corporate tax falls under Basque foral rules through Spain's Economic Agreement with the Basque Country. In the Basque territories and Navarra, Spain's VeriFactu regulation applies to taxpayers tax-domiciled in common territory, who follow Spain's state rules. Navarra has announced its own project, NaTicket.
The phase-in is over: Álava's last group joined on December 1, 2022, Gipuzkoa's on June 1, 2023, and Bizkaia's final Batuz calendar ran to January 1, 2026.
What does Comply's TicketBAI support leave out?
Online sales. Comply says the order confirmation Shopify generates is not an invoice and so is not subject to TicketBAI, though online sales may give rise to other tax obligations related to TicketBAI. Comply draws its own line:
Comply handles TicketBAI exclusively at your physical point of sale with Shopify POS.
Neither Shopify nor Comply fiscalizes online sales, Comply says — take questions about them to your tax advisor.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy