- Short answer
- No — Shopify net sales is gross sales minus discounts and sales reversals; shipping charges are added only in total sales.
- Total sales
- Adds taxes, shipping charges and fees; Sales reports also add duties, the Finance report formula does not
- Refunded shipping
- Finance report: negative Shipping and Taxes values; Sales reports list shipping adjustments among sales reversals
- Payouts
- Sales reports don't track money moving between you and your customers; reconcile payouts separately
What does Shopify net sales include?
In Sales reports and Analytics, net sales is gross sales minus discounts minus sales reversals. Gross sales is product price times quantity, before taxes, shipping, discounts and sales reversals (see which orders it counts). The Finance report says it outright:
Net sales does not include shipping charges or taxes.
In Sales reports, shipping discounts are subtracted on the Shipping line.
Where does shipping appear in Shopify reports?
Shipping is added at total sales, though two help pages describe the lines around it differently:
Shipping in each report
| Line | Sales reports | Finance report |
|---|---|---|
| Total sales | Gross sales minus discounts and sales reversals, plus taxes, duties, shipping charges and fees | The same formula without duties |
| Shipping line | Charges minus shipping discounts and refunded shipping | Shipping charges column: charges of each sale or return |
| Refunded shipping | In sales reversals, as adjustments to shipping | Negative Shipping and Taxes values, not Sales reversals |
Shopify Help Center, read October 30, 2026.
Refunded shipping also has its own metric, Shipping reversals. No Shopify page we read on October 30, 2026 explains how the Sales and Finance reports' descriptions of refunded shipping fit together, or whether a shipping refund lowers net sales in Sales reports; see what counts as a sales reversal.
Reconcile inside one report. Compare Net sales and Total sales from the same report; if you collect duties at checkout, the reports count them differently.
Which sales figure should you use?
- Product revenue after discounts and reversals: Net sales.
- What customers spent, shipping and taxes included: Total sales, the finance-report figure your Shopify Home overview also shows; selling a gift card isn't counted in it as a sale.
- Shipping alone: the Shipping charges metric or the Shipping charges column of Total sales by order; Total sales by product leaves it out.
None of these is money in your bank: sales reports don't track money moving between you and your customers. See why your payout never equals your sales.
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