- Short answer
- Plus "might also include" a 99.99% uptime SLA; Enterprise SLAs are "dependent on contract terms"; the Terms don't warrant uninterrupted service.
- What 99.9% covers
- All major services and regions: storefronts, checkout, POS, Shop Pay, Shopify Payments — past 90 days.
- Not counted
- Third-party outages, theme customization and app errors, planned downtime or maintenance, major or natural events outside Shopify's control.
- Plus SLA terms
- The Help Center plan page gives no terms, metric or credits for it.
Which Shopify plans come with an uptime SLA?
The plan pages we checked mention an SLA for Plus and Enterprise, each with a condition: Plus “might also include a 99.99% uptime SLA”, with no terms, metric or credits, and the Shopify for enterprise page lists SLAs on checkout and Storefront API availability, each marked “Dependent on contract terms”. No Shopify page we checked — the Terms, the Help Center plan pages and shopify.com/pricing, read October 29–30, 2026 — publishes an SLA for Basic, Grow or Advanced.
- No published uptime SLA on the pages we checked
- Terms disclaim uninterrupted service on every plan
- Plan for downtime; watch Shopify Status for incidents
- Plus might also include a 99.99% uptime SLA
- Enterprise SLAs are dependent on contract terms
- Get the SLA, its metric and remedy in writing before you sign
Do the Terms of Service promise uptime?
No. Section 7 of the Terms of Service, last updated October 20, 2026, covers every merchant:
Shopify does not warrant that the Services will be uninterrupted, timely, secure, or error-free.
It adds that your use is “at your sole risk” and the Services come “as is” and “as available”. Without a written SLA, downtime risk stays with you — factor it into availability promises you make your own customers.
What does the 99.9% uptime figure measure?
A record, not a promise: Shopify's overview says it has maintained a 99.9% uptime across all major services and regions for the past 90 days, covering storefronts, checkout, Shopify POS, Shop Pay, Shopify Payments and Shopify itself.
Five kinds of downtime are left out:
- third-party services
- theme customization errors
- public and custom app errors
- planned downtime or maintenance
- major or natural events outside Shopify's control
For live status, see what the Shopify Status page covers.
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