- Short answer
- No built-in survey on the pages we checked: some apps add one to Thank you pages (Basic+); Conversion summary shows visit sources if available.
- Without an app
- Conversion summary shows the visit source if available; details can take up to 48 hours
- Where it goes
- An app block; you can confirm which pages it supports after you install the app
- In checkout itself
- A custom field is Plus-only and can't go on Thank you or Order status pages
- Free plans
- Fairing and Zigpoll list a free plan on the App Store, as of October 25, 2026
Is there a survey built into Shopify?
None of the Shopify pages we checked describes a built-in post-purchase survey — as of October 25, 2026, we read Shopify's help on checkout, Checkout Blocks, Shopify Forms and Conversion summary, its checkout, Forms and Email product pages, and the Shopify and Shopify.dev changelogs.
What Shopify documents is a developer's survey tutorial: a checkout UI extension asking on the Thank you page how the customer heard about the store, and on the Order status page how they're enjoying the purchase after delivery. It's an example for app builders, not an admin setting.
Where does Shopify show how a buyer found you?
Open an order's Conversion summary: an overview of the customer's previous visits before the purchase, including the source or referrer that brought them, if available. Details might take up to 48 hours to display.
- Orders
Sometimes there isn't enough information to show any — private browsing and draft orders are among Shopify's examples. A survey asks the buyer instead.
Where does a survey app put the question?
A survey app can add a block to the Thank you or Order status page, which you place in the checkout editor; some apps that customize those pages work on the Basic plan or higher, per Shopify's checkout apps help. After installing a survey app, confirm which pages its block supports. The checkout apps help also lists customer surveys, alongside upsell offers, among features post-purchase apps add between payment and the order confirmation page; you can use only one at a time.
Three examples, as listed on October 25, 2026 (more in the Surveys category):
- Fairing — Thank you and Order status pages; free plan.
- Zigpoll — the same two pages, plus email, SMS and POS; free plan.
- Grapevine — the same two pages, plus email and POS.
- Settings
- Checkout
- Customize
To ask before the order is completed, Checkout Blocks has a custom field block: it's Plus-only and can't go on the Thank you or Order status page. See custom checkboxes in checkout.
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