Can you talk to Shopify Sidekick and share your screen?

Where does Sidekick voice mode work?

Voice mode works in the desktop admin, the Shopify app and on Apple Watch, and, per Shopify, Sidekick responds in the language you're speaking. On desktop and mobile you can switch to text mid-conversation. Sidekick provides a summary of your conversation in the chat.

In the Shopify app, tap the Sidekick icon, then Start voice. On desktop, go to Sidekick or click the Sidekick field, then click the Start voice icon and Continue to allow the microphone; End call returns you to typing.

In Shopify adminOpen in your store

1. Sidekick
2. Start voice

Zoom

As of November 10, 2026, the help page labels only screen sharing as early access, and none of the Sidekick and Apple Watch help pages we read then limits voice by plan, region or language. Voice launched on September 5, 2025 as early access “for EN and desktop only”.

Can you share your screen with Sidekick?

Screen sharing, for step-by-step help on a task, has a status of its own:

The help page, read November 10, 2026, doesn't describe how a store gets early access.

After Start call, click Continue, choose what Sidekick sees and click Share:

• Browser tab: other tabs and applications stay private.
• Window: one application window.
• Entire screen: for work across several applications and documents.

Sidekick might also offer it through a help card mid-conversation; Stop sharing or End call ends it.

What limits apply when you talk to Sidekick?

Two Sidekick rules aren't specific to voice: it uses your staff permissions, so if you can't view Shopify Payments data, neither can it; and it can't change your live store without your approval.

On Apple Watch, answers are spoken aloud with a text summary. Sidekick there is designed for quick answers: it can't navigate the admin, change your store, generate content or apps, or use screen sharing or typing.