- Short answer
- Yes, as an unverified return on POS Pro locations outside Sweden, refunded only to a gift card; not for stores located in France, Spain or Sweden.
- Refund method
- A digital or physical gift card, chosen at the register
- Setup it needs
- Gift cards active for POS, physical gift card products, location currency matching the store currency
- Who can do it
- The store owner, or staff with Create unverified returns, Add customers and Manage customers
- Customer profile
- Required, with an email or phone number
- Refund amount
- Greater than 0, up to the current variant price
When can Shopify POS take a return without a receipt?
Shopify calls it an unverified return: the customer “does not have a receipt” or the order can't be verified in POS, as with a gift order or after switching POS systems. Four setup conditions must hold:
- The location is on POS Pro, a per-location add-on to any plan except Starter.
- As of November 2026, the store isn't located in France, Spain or Sweden, and the location isn't in Sweden.
- The location's currency in Markets matches the default store currency in Settings > General.
- Gift cards are activated for POS and physical gift card products are in your admin; without those products, Create Unverified Return isn't in the app.
Where does the money go on an unverified return?
Tell the customer first: the refund comes as a digital or physical gift card.
You can process an unverified return only to a gift card. You can't refund to other payment methods, such as card payments, cash, or store credit.
Found the order? See when a refund can go to a gift card.
POS suggests the item's current price, which you can edit. At the register:
- Amount: greater than 0, up to the current variant price.
- Total: within the gift card purchase limit for your local currency.
- Tax: the return location's by default, or another store location's; turn it on or off, but you can't edit the amount.
- Bundle products: can't be selected.
- Customer: a profile with an email or phone number.
- Stock: turn off Restock at this location if the item shouldn't go back.
- Afterwards: you can still process returns or exchanges, but can't cancel the order.
Which staff can run an unverified return?
The store owner, or staff with Create unverified returns, Add customers and Manage customers. Set Create unverified returns to Allowed, Denied or Approval required; with Approval required, staff with manager approval and refund and exchange orders permissions enter their PIN.
Only POS Pro locations have POS roles; see which roles can manage POS staff.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy