- Short answer
- Replace the card to change its address; your account's billing address is a separate setting, which Plus stores change through Plus Support.
- Old card
- Replace covers credit and co-branded debit cards; add a new method before deleting your only one
- Card address
- Must exactly match what your bank or card provider has on file
- Account address
- Country must match one of your active business entities
- Past bills
- Keep the old address; the change applies only to bills issued after you save
Which billing address do you need to change?
Shopify keeps these addresses separate:
- Card: the address your bank or card issuer has on file, used to verify the card.
- Shopify account: shown on your bills; it sets your billing taxes, available payment methods and currencies, and the Shopify company that bills you.
- Store address: maintained independently.
A customer's billing address on an order is a separate matter.
How do you change the address on your card?
You can't: Shopify is “not able to update information for existing payment cards.” Replace a credit card or co-branded debit card instead:
- Settings
- Billing
- Billing profile
- Under Payment methods, click the horizontal menu (⋯) for the card, then click Replace.
- In the Replace credit card dialog, enter the required information, including your new billing address, then click Replace credit card.
Or add a new payment method of the same type, then delete the old one (you can't delete your only method).
Help Center pages we read on October 28, 2026 don't say whether Replace credit card keeps your card number.
How do you change your Shopify account's billing address?
On Shopify Plus, your contract sets address and currency and you can't change them yourself: contact Shopify Plus Support. On other plans, changing the address takes the Pay bills and edit preferences, including payment method permission. The country must match one of your active business entities, so add an entity for a new country first.
- Settings
- Billing
- Billing profile
- In a non-Plus organization, select your store under Store billing in Settings > Billing, then click Billing profile.
- Click Manage for Billing address in the Address and currency section.
- Select the business entity to be billed under; its company name and address fill in, editable before you save.
- If the new country doesn't support your current billing currency, select a supported one. Click Save.
The change applies only to bills issued after you save; issued bills keep the old address.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy