- Short answer
- Yes — Horizon carries the built-in contact form Shopify documents for all themes; the free Shopify Forms app is a separate, optional install.
- What every theme includes
- A built-in contact form you apply to a page you create — Shopify states this for all its themes.
- What is not guaranteed
- Shopify tells you to ask your theme developer whether your theme supports the Contact form section.
- Horizon by name
- The Theme Store listing for Horizon names a customizable contact form; no Help Center page we read names it.
- Where submissions land
- The theme form emails your store's sender email address; Shopify Forms stores the submission and can email too.
Does Horizon come with a contact form?
Yes — Shopify writes the promise about its themes as a class rather than about Horizon by name, and it covers the contact page you build yourself:
All Shopify themes have a built-in contact form that you can apply to the pages that you create.
The Theme Store listing for Horizon also names a customizable contact form among its features, though the Help Center and shopify.dev pages we read on August 27, 2026 do not name the theme. The separate Contact form section is the piece Shopify tells you to check with your theme developer, so treat the page template as the part you can count on. Our guide to the Horizon theme covers what else it changes.
Where do contact form submissions go?
The theme's form is an email route: submissions go to your store's sender email address, which you change on the Notifications settings page of your admin.
Shopify Forms adds a record: the submission is stored in your Shopify admin, and a new customer gets a customer profile. It can email you too, as an optional notification you switch on. Our comparison of form apps covers where a submission actually goes.
When do you need the Shopify Forms app?
Install it when you want submissions as customer records you can segment and follow up on. Stay with the theme form when you would rather not add an app and an email is enough.
Not for the money, and not by default: Shopify Forms is free to install and use, and ships with no plan, so adding it is a choice about dependencies rather than budget.
This article was written entirely by AI under human editorial direction. The editor sets the topic and structure, runs multi-stage validation on facts, links, and interactive elements, and verifies the output is useful from a business perspective. All claims are checked against official Shopify sources. Details may change — always confirm critical data at shopify.com.
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