- Short answer
- Shopify Payments card fees aren't refunded; for admin refunds where Shopify Payments isn't available, Shopify's pages disagree on the transaction fee.
- Card fee on Shopify Payments
- Not returned on a refund or a cancellation, fulfilled or not; the refund itself adds no fee.
- Shopify Payments available in your country
- The transaction fee isn't refunded; the refunding-orders, billing-credits and third-party fee pages agree.
- Exception named on the refunding-orders page
- Country without Shopify Payments: 100% credited for a full refund, 50% for half, admin refunds only; billing pages disagree.
- Cancelled before capture
- Status becomes Voided; the pages we read on October 14, 2026 don't say whether any fee applies.
Do you get the card processing fee back?
No. On an order paid through Shopify Payments, the original card fee isn't refunded when you refund or cancel, fulfilled or not; the refund itself adds no fee. When you refund an international sale, currency conversion fees aren't returned either.
What happens to Shopify's transaction fee on a third-party gateway?
On a third-party gateway, Shopify adds a transaction fee on top of the gateway's own fees (see how much that surcharge costs).
Shopify's transaction fee isn't charged on POS orders, manual payment methods, test orders and draft orders marked as paid or pending, so there's nothing to refund.
Start with Shopify Payments' supported countries. If your country is listed, the refunding-orders, billing-credits and third-party fee pages agree: the fee isn't refunded.
If it isn't listed, Shopify's billing-credits page and refunding-orders page answer differently:
- Cancelled order: the fee “won't be refunded to your account nor credited back”
- Refund: third-party transaction fees “aren't returned to you”
- Covers the transaction fee on refunds and cancellations alike, whether the order was fulfilled or not
- Shopify Payments available in your store's country: no transaction fees refunded
- Not available: credited in proportion, 100% for a full refund, 50% for half
- Admin refunds only, not gateway refunds
Refund in your Shopify admin, not in the gateway, since only an admin refund earns a proportional credit (100% for a full refund, 50% for half). Don't count on it until it reaches your account: the other two pages say the fee isn't returned.
- Orders
- Order
- Refund
Does cancelling before payment is captured change anything?
Cancelling an order whose payment wasn't captured changes its payment status to Voided. Whether any fee applies then, the Shopify Help Center pages we read on October 14, 2026 about payment authorization, cancelling and refunding orders, Shopify Payments refunds, billing credits and third-party fees don't say.
Shopify Payments gives an authorization period of 7 days; see how long you can hold an authorized payment.
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