- Short answer
- Yes, Gorgias connects to Shopify through its App Store listing, which shows an Install button as of Nov 8, 2026.
- Who connects it
- Owner or admin on both the Gorgias and Shopify sides; all Helpdesk plans
- Refund limit
- One payment gateway per order; any gift card part is not refunded
- Edit limit
- Not for archived orders, orders over 60 days old, or a currency other than the store's
- Price model
- Per ticket, never per agent: $10 a month (50 tickets) to $900 (5,000), billed monthly, as of Nov 8, 2026
- Shopify Inbox
- Listed Free; Shopify help: only Basic, Grow, Advanced, Plus; Inbox pages read Nov 8, 2026: no in-chat refund, cancel, edit
Can you install Gorgias from the Shopify App Store?
Yes. As of Nov 8, 2026, the Gorgias: AI Helpdesk & Chat listing by Gorgias Inc. shows an Install button and a free trial.
In Gorgias, the connection guide, updated Oct 8, 2026, says: “Click Connect Shopify. You'll be taken to the Shopify App Store where the Gorgias app is listed.”
Connecting takes a Gorgias owner or admin and a Shopify store owner or administrator, on all Helpdesk plans.
What can you do with a Shopify order from a Gorgias ticket?
Gorgias imports customer profiles and order history. The sidebar shows fulfillment status, order notes and the 10 most recent orders, and agents can duplicate, cancel, refund and edit orders, within limits:
- Refund: orders from one payment gateway only; any gift card part is not refunded.
- Edit order: not for archived orders, orders over 60 days old, or a currency other than the store's; fulfilled orders still work.
- Several stores: connect each separately; Rules using a Shopify condition won't run for customers with orders from more than one.
Do you need Gorgias, or is Shopify Inbox enough?
The Shopify Inbox listing says Free as of Nov 8, 2026, and it connects you with online store visitors. Shopify's Inbox agent help page says “Shopify Inbox is available only for stores on the Basic, Grow, Advanced, or Shopify Plus plan.”
The Inbox pages we read on Nov 8, 2026 describe no refund, cancel or edit action from a conversation; Inbox staff permissions do cover creating draft orders and sharing discount codes. See when Inbox stops being enough.
- You mostly talk to online store visitors
- Agents only need draft orders, discount codes, or order details from linked customer records, all subject to staff permissions
- Agents must refund, cancel or edit orders from the ticket
Gorgias prices Helpdesk per ticket, never per agent: as of Nov 8, 2026, $10 a month for 50 tickets on Starter to $900 a month for 5,000 on Advanced, billed monthly. Overage runs $0.40 or $0.36 a ticket by plan; AI Agent costs extra.
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