- Short answer
- No — Shopify says POS Ship to customer orders can't turn taxes on or off, for the whole order or single items.
- Regular POS cart
- Has a tax switch for the whole order or one item; EU stores might not be able to use it.
- Ship to customer
- Only at locations currently on a Shopify POS Pro subscription.
- Exemption on these orders
- No Shopify page we read confirms it applies to Ship to customer.
- Tax-included pricing
- An exempt customer is still charged the full listed product price.
Which Shopify POS orders let you turn tax off
Not Ship to customer orders. Ship to customer works only at locations on a Shopify POS Pro subscription, and its help page says:
Ship to customer orders can't turn taxes on or off for the entire order or for individual items.
A regular POS cart has the switch: from Taxes in the cart, turn tax rates on or off for all items or a single product, which suits a customer who carries the item out. EU-based stores might not be able to.
How to sell without tax when the order ships
Make the customer tax-exempt. Shopify's tax overrides page says tax exempt customers aren't charged any tax when they check out with the email on their customer account. Shopify's help calls this Manage tax settings; our dev store shows Edit tax details. No Shopify page on exemptions or POS shipping that we read in October 2026 says the exemption covers Ship to customer orders, so check the cart's tax line before payment.
- Customers
- Customer
- Edit customer
- Edit tax details
With tax-included pricing, a tax-exempt customer is still charged the full listed product price.
Or use an admin draft order and deselect Charge taxes (how tax works on a draft). Add a product first: in our dev store, Estimated tax opened only after that.
- Orders
- Drafts
- Create order
- Estimated tax
What decides the tax on a Ship to customer order
No Shopify POS or tax page we read in October 2026 says whether this tax follows the shipping address or your location. The POS app generally taxes by the store location assigned to your device. For orders shipping to customers in the United States, tax has been calculated from the fulfillment location your order routing settings select since August 24, 2026, but that entry doesn't name POS.
Changing the shipping address in the admin later recalculates the tax on unfulfilled orders since August 13, 2026; that update doesn't mention POS.
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