- Short answer
- Yes — Settings > Shipping and delivery > Manage Shop Promise > Turn off (Shop channel > Promise until your store moves); automated dates stay on.
- Badge only
- No badge-only control in the docs we read; Turn off removes the badge, automated dates stay on.
- Who the program runs for
- Currently United States domestic orders only, with Shop Pay active on the store.
- Shopify can pause it
- Miss a store requirement and the badge stops until you meet it again.
- Coming back
- A pause lifts by itself; after your own Turn off, turn it back on once Eligible.
Where do you turn Shop Promise off?
Turning Shop Promise off is self-service, not a support ticket. In Shopify's updated program, rolling out gradually, go to Settings > Shipping and delivery > Manage Shop Promise, open the menu and click Turn off.
If your settings are still on the Shop channel's Promise page, your store hasn't moved yet: manage it at Sales channels > Shop > Promise, the setup Shopify's own Shop Promise page still describes. The program currently runs on United States domestic orders only, with Shop Pay active on your store.
Can you hide just the Shop Promise badge?
No Shopify page we read on September 22, 2026 — the activation, eligibility and order-availability pages, the program page, and the product-page, analytics and rates documents beside them — describes a control that hides the badge and leaves the program running. What your theme does control is where the badge sits and whether it shows dark or light.
If you turn off Shop Promise, then the Shop Promise badge is no longer displayed on your product pages, on your checkout page, or in the Shop app. Turning off Shop Promise doesn't change your automated delivery dates, so delivery dates can still be displayed without the badge.
What you give up is the badge and the benefits it names, such as Trusted delivery. The $5 Shop Cash guarantee ends once your store moves; customers can claim on eligible earlier orders until December 16, 2026. Shopify's merchant terms for Shop Promise date its end to October 29, 2026; the Help Center ties it to your store's move.
What if Shopify turns it off, and can you come back?
Stop meeting one of the store requirements and Shop Promise is Paused: the badge isn't displayed, though estimated delivery dates still show wherever automated delivery dates are turned on. Shopify might also turn Shop Promise on for some eligible stores; you can turn it off at any time.
A pause lifts by itself once your store meets every requirement again. After your own Turn off, you turn it back on once the status reads Eligible — even if you turned it off while it was paused.
No Shopify page we read on September 22, 2026 — activate, eligibility, analytics and product page — publishes what switching off does to your conversion. If the real question is the whole channel, that is a different call.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy