Can you cancel or change a Shopify Hardware Store order?

How long do you have to cancel or change it?

The Help Center says: "fill out the order change request form on the Shopify Hardware Store within 1 hour of purchase." Once placed, an order is "sent directly to the Shopify Hardware Store warehouse for processing."

After you submit, "the Shopify Hardware Store order management team will contact you by email with next steps." "Order changes and cancellations aren't guaranteed," and the request form adds, "We'll let you know by email whether we could catch it in time." The US, Canada and Germany versions of the change request page all state the same 1-hour window.

Which parts of the order can you still change?

The form's Change Type field offers two request types: Address Update, for the order's shipping address, and Order Cancellation.

The Help Center names what you can't change once you order: "you can't change the items that you've purchased, payment method, billing address or the shipping rate that you selected at checkout." So if you picked the wrong model or quantity, request a cancellation within the hour; past that, use the return route below.

What if the hour has passed or the cancellation fails?

The request form says: "If we can't cancel your order, you can still return it within 30 days for a full refund." Where those 30 days start and how to file the return are covered in how long you have to return Shopify POS hardware.

Damage is a different route: for "missing hardware, physical damages, return exceptions, or tax exemptions," the Help Center points to the Shopify Hardware Store Orders contact form, not the change request.