- Short answer
- Yes — from a Netherlands fulfillment location, eligible stores buy PostNL labels for Dutch and most EU addresses, not Belgium.
- Not in Shopify
- Pickups, return labels, rerouting and PostNL calculated rates at checkout.
- Belgium
- Not covered; EU Pack Special reaches 25 other EU countries.
- Address lines
- Each line of the customer's address must be 35 characters or less.
- Claim windows
- Lost: 30 calendar days from shipping. Damaged: 7 days from delivery, excluding Sundays and public holidays.
Who can buy PostNL labels in Shopify?
You need a fulfillment location based in the Netherlands, and PostNL is “available to eligible stores.” No page we read on October 28, 2026 (Shopify's PostNL help page, its shipping-label neighbours and Shopify's shipping pages in English and Dutch) says what makes a store eligible or lists PostNL label prices. Rates are “based on Shopify's account with PostNL.”
From a Dutch location, Shopify Shipping offers two carriers: DHL eCommerce Netherlands, which ships only within the Netherlands, and PostNL, which also reaches most of the EU.
Where can PostNL labels from Shopify ship?
PostNL labels cover the Netherlands and most other EU countries, with different rules for each route.
- PostNL Standard: next-day delivery, Monday to Saturday
- Up to 31.5 kg and 175 × 78 × 58 cm
- Surcharge over 23 kg or larger than 100 × 70 × 58 cm
- No dangerous goods or alcohol
- PostNL EU Pack Special, delivered within 48 hours
- 25 EU countries, not Belgium
- No customs documentation needed
What to check before and after you buy a PostNL label
PostNL requires the customer's email address and phone number. Set the customer contact method to Email and Shipping address phone number to Required.
- Settings
- Checkout
Each line of the customer's address must be 35 characters or less. You can't schedule PostNL pickups in Shopify; drop parcels off at a PostNL point.
The integration covers label purchases only, with no PostNL calculated rates at checkout, so set your own shipping rates. You also can't buy PostNL return labels or reroute a shipment; customers change where it's delivered in the PostNL app.
For a lost or damaged parcel, submit a shipping claim in the Shopify admin; Shopify Support handles it. A lost parcel allows 30 calendar days from the shipping date, a damaged one 7 days from delivery, not counting Sundays and public holidays. Under the general Dutch transport conditions, PostNL reimburses up to €3.40 per kilogram of package weight, and the label cost isn't refunded. If a parcel is heavier or larger than its label says, PostNL charges you the difference.
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