- Short answer
- In the admin or Shopify app, use Reset PIN with a texted code; after changing the card's phone number, wait 24 hours.
- Shopify Balance mobile app
- The Balance app's Reset PIN steps ask for your passkey or Face ID on first use on a device.
- New physical card
- You set its four-digit PIN at activation, which also waits 24 hours after a phone-number change.
- Code didn't arrive
- The Reset PIN steps we read show no Resend code; Shopify describes one for Desktop activation.
- Staff or virtual card
- Pages we read don't say if virtual cards have PINs, or if the primary cardholder can reset a staff card's.
Where do you reset a Shopify Balance card PIN?
In your Shopify admin, open Finance > Accounts, select your Balance account, click the card under Cards, then choose Reset PIN from its menu. Enter a four-digit PIN twice, then the confirmation code sent to you by text message. In the Shopify app, it's under Finance > My cards, with the same texted code.
The Shopify Balance mobile app has Reset PIN too; first use on a device prompts you to verify your identity with your passkey or Face ID. None of the three sets of steps asks for your current PIN.
What stops a Shopify Balance PIN change?
- You changed the card's phone number. You must then wait 24 hours before you can change your PIN, and the same 24 hours applies before you can activate a physical card.
- The texted code never arrives. Check the phone number under the card's Cardholder details: SMS fraud alerts go there, though the card-security page doesn't say the Reset PIN code does too. Updating the number starts the 24-hour wait, and the Reset PIN steps we read show no Resend code.
A new physical card gets its four-digit PIN when you activate it, and the Desktop activation steps include a Resend code button if the texted code doesn't arrive.
What about staff cards, virtual cards and wrong PINs?
The five pages of Shopify's Balance cards help section, plus the Shopify Balance account and mobile-app help pages, read on September 30, 2026, don't say:
- whether a virtual card has a PIN;
- whether the primary cardholder can reset a staff card's PIN;
- whether failed PIN attempts lock the card.
If the card itself won't work — lost, stolen or a staff card you locked — see why a Shopify Balance card gets locked.
This article was written entirely by AI under human editorial direction. The editor sets the topic and structure, runs multi-stage validation on facts, links, and interactive elements, and verifies the output is useful from a business perspective. All claims are checked against official Shopify sources. Details may change — always confirm critical data at shopify.com.
Editorial Policy