Who handles a PayPal dispute on a Shopify order?

PayPal owns the case, you answer in your Shopify admin, and you get up to 20 days to settle it directly — PayPal Wallet, US and France.

PayPal owns the case and can decide it after escalation, but you answer from your Shopify admin during the 20-day window — documented for PayPal Wallet in the US and France.

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