- Short answer
- Third-party domain: point the A record to 23.227.38.65, add the AAAA record and a www CNAME to shops.myshopify.com; the IP ending can vary by region.
- IPv6 (AAAA record)
- 2620:0127:f00f:5:: — some providers reject the condensed form and need the expanded one.
- Domain bought through or moved to Shopify
- Any of 23.227.38.32, 23.227.38.36 or 23.227.38.65 to 23.227.38.74, and it can switch at any time.
- Subdomain
- No A record needed, even when the subdomain is your primary domain.
- Dedicated IP
- None described in the Shopify domain help pages we read on October 10, 2026.
Which DNS records point a custom domain to Shopify?
A root domain registered outside Shopify needs three records; Shopify's manual connection steps show where to enter them. If you bought the domain from Cloudflare, GoDaddy or IONOS, you can connect it to Shopify automatically instead.
Records for a domain registered outside Shopify
| Record | Host | Points to |
|---|---|---|
| A | Root domain | 23.227.38.65 |
| AAAA | Root domain | 2620:0127:f00f:5:: |
| CNAME | www | shops.myshopify.com. |
Shopify Help Center, read October 10, 2026.
If your provider rejects the AAAA value, use the expanded 2620:0127:f00f:0005:0000:0000:0000:0000. Shopify's manual steps say to include the period at the end of the CNAME target; its Cloudflare steps say Cloudflare doesn't need one.
Keep only one A record, one AAAA record and one www CNAME, deleting any other A or AAAA records on the root domain. A subdomain needs a CNAME and no A record, even as your primary domain.
Is the Shopify IP address fixed or dedicated to your store?
When you connect a domain bought elsewhere, Shopify offers the best IP address for your region: 23.227.38.65 is the default, but your A record can then show a different last number. Shopify lists 23.227.38.32 as a supported variation: still a valid A record, not a connection issue.
A domain bought through Shopify or transferred to it can have any of 23.227.38.32, 23.227.38.36 or 23.227.38.65 to 23.227.38.74, and Shopify says it can switch between them at any time. Its DNS settings in your admin show the current one in the Points to column.
None of the Shopify help pages we read on October 10, 2026 (connecting a domain, DNS settings, troubleshooting, IPv6 and domain terminology), nor Shopify's domains product page, describes a dedicated IP address for a store or domain.
What to check when the domain still does not connect
- One A record: with several, the browser picks one at random on each visit.
- Cloudflare: set every record that points to Shopify to DNS only; Proxied setups aren't supported.
- Time: changes usually take effect within two hours; going fully live can take up to 48 hours.
Shopify Support can't log in to your domain provider account, even with your explicit permission. Send the provider the three records above, or transfer the domain to Shopify and manage its DNS from your admin.
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