What happens to your Shopify products and orders if you uninstall DSers?

Does uninstalling DSers delete your products and orders?

None of the Shopify or DSers pages we read describes an uninstall deleting the products, orders or customers an app created, or says whether DSers products stay in your admin. Deleting a product in DSers asks separately whether to "Delete this product from my Shopify/WooCommerce/Wix/Jumpseller store too".

The 48 hours often quoted concern a message to the app: "48 hours after a store owner uninstalls your app, Shopify sends a payload on the shop/redact topic." It concerns your store's data in DSers's own database (app data after an uninstall).

What stops working, and what can still bill you

Uninstalling ends DSers's access to your store, and Shopify says "any automations, integrations, or store features that depend on the app stop working" — for DSers, its supplier syncing. Fulfill open DSers orders first.

Shopify says uninstalling a paid app cancels future recurring charges on your Shopify bill, though the current cycle may still be billed. DSers says otherwise for its plan: "Uninstalling the app does NOT cancel your subscription. Downgrade to Basic within DSers first".

Should you disconnect the store in DSers first?

Not necessarily: DSers's removal steps disconnect the store in DSers, then say "Click Uninstall to the right of DSers"; uninstalling directly is also allowed.

Disconnecting is "permanent and cannot be undone": DSers deletes that store's product data, supplier mappings and order history (more in our DSers guide).

The DSers pages we read (listed below) don't say what a direct uninstall leaves in your DSers account beyond your plan, and Shopify warns a reinstall may not restore "your previous app settings or data." Note the supplier mappings and settings you'll need before you uninstall.