- Short answer
- Use Shopify's copyright (DMCA) or trademark form and list each infringing page; a general shop link is not accepted.
- Who can file
- The rights owner, or someone authorized to act on the owner's behalf.
- Your contact details (copyright notices)
- May be passed to the person who posted the reported content.
- After a valid copyright counter notice
- Content can generally return in 10 to 14 business days; legal action reported within that window may keep it down.
- Trademark notices
- Need each mark's registration number and countries of registration.
Which Shopify form matches what was copied?
- Photos and text descriptions are copyright: use the copyright (DMCA) form.
- Brand words or symbols are trademarks: use the trademark form, with each mark's registration number and countries.
- A product's look (size, shape, color, texture) is trade dress: same form, describing what makes the look distinctive and stating that it is non-functional.
What does a Shopify DMCA takedown need, and what follows?
- Link your original (or describe it) and each individual page with the copy, naming the images, videos, GIFs or text: “a general shop link will not be accepted.”
- Add your legal name, contact details and signature, the good-faith and accuracy confirmations, and a statement under penalty of perjury that you own the copyright or are authorized to act for its owner.
- Submit, or email the designated agent at legal@shopify.com if you can't use the form.
Shopify generally removes content named in a complete, valid notice, but it may decline. Stores that never counter several notices can be terminated for repeat infringement. If the store sends a valid counter notice, the copy can generally return in 10 to 14 business days; if you take legal action and notify Shopify within that window, it may remain down.
What if a copyright or trademark notice targets your store?
A copyright notice reaches you in your Shopify admin. Agree, and the content stays offline unless the copyright holder approves; if it was removed by mistake or misidentification, file a DMCA counter notice through the admin form.
A counter notice consents to the jurisdiction of the Federal District Court for your address (Delaware's if that address is outside the US) and to service of process. If it's valid and Shopify gets no notice of legal action within 10 to 14 business days, Shopify notifies you and you can generally repost.
Trademark and trade dress notices follow a similar brand-complaint exchange: a valid admin response is copied to the complainant, and Shopify generally permits a repost.
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