- Short answer
- Jotform connects through three Shopify App Store apps as of November 2026; Jotform says Form Builder submissions sync to your Jotform account.
- Free plan
- 5 forms and 100 submissions a month; Jotform branding stays until you pay
- Where submissions live
- Jotform says: Jotform Tables or Inbox; can forward to Shopify Flow or apps such as Google Sheets, Slack and Mailchimp
- Paid plans
- From $39/month (Bronze, billed monthly) on the Form Builder listing read November 10, 2026
- AI Chatbot
- Listed as Free; Jotform gives AI Agent usage its own limits
Which Jotform apps are in the Shopify App Store?
Jotform's developer page lists three apps as of November 10, 2026:
- Form Builder: forms and surveys in your storefront, no coding; the listing asks for access to store owner details, products, Online Store and metaobjects.
- AI Chatbot: answers shoppers on products and policies. Listed as Free, but Jotform gives AI Agent usage its own limits, and the listing asks for customer details and orders from the last 60 days.
- Product Quiz Builder: a product finder quiz that captures leads.
Jotform's November 9, 2026 announcement covers Form Builder, launched August 26, 2026, so the announcement launches no new app. The description of the 30-second promo below lists no prices.
Install Form Builder, connect your Jotform account, then follow Jotform's install guide to publish a form.
Where do Jotform form submissions go?
Jotform's Shopify FAQ says every submission syncs to your Jotform account automatically, viewable in Jotform Tables or Jotform Inbox with email notifications.
Jotform's form menu inside Shopify opens submissions, but no Jotform or Shopify page we read on November 10, 2026 says Form Builder writes them into your Shopify admin.
From Jotform, submissions can flow to Shopify Flow or to apps such as Google Sheets, Slack and Mailchimp.
Jotform or Shopify Forms: which should you use?
- Free to install and use
- For sign-ups, wholesale approvals and contact forms
- Submissions stored in your Shopify admin
- Custom forms and surveys on your storefront
- Jotform says submissions sync to your Jotform account
- Free plan caps and branding; paid plans raise the caps and remove branding
For a contact form that avoids your store's sender email, Shopify's help suggests a free service such as Wufoo or Jotform.
On the Form Builder listing, read November 10, 2026, the free plan allows 5 forms and 100 submissions a month, with Jotform branding until you pay. On the same listing, Bronze costs $39 a month billed monthly or $408 a year, for 25 forms and 1,000 monthly submissions.
Before paying for any form app, see what Shopify Forms covers.
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